ES Optimizer’s Quality Management Module utilizes a point system to grade the various tasks or "steps" for which each employee is responsible. The current inspection system strives to achieve the highest possible degree of objectivity by awarding points in a consistent fashion. The following sections describe the mechanics of the point system, how the points are utilized and what they mean.
The Inspection Grading System begins with the procedures or steps involved for any given job assignment. Every room in the facility is available to be inspected and the computer randomly selects the rooms that will be inspected on different days. Patient rooms are typically inspected more frequently than offices.
The duties evaluated are taken directly from the employees' assignments. The employees' assignments have steps listed on the far right of the schedule. These numbers refer to specific tasks or functions. The inspection sheet will then tell the manager which rooms and which steps in that room need to be evaluated. Actually, an employee can only be held accountable for the specific duties indicated on a specific assignment.
A suggested grading criterion is scoring from 1 to 4. Any score above 3 is considered acceptable, whereas any score below 3 is not acceptable and requires the employee to "fix" the deficiency on the spot. The employee requires to be retrained if any score is 2 or below. We recommend that the manager and employee perform the inspection jointly. There are several advantages to this approach.
1. It helps the employee develop an eye for quality. Checking one's own work becomes a personal responsibility.
2. Managers do not have to follow up since discrepancies are fixed on the spot.
3. Communication is more positive since the employees can show the manager the things they are doing well.