Another major objective for training is maximum employee retention. To successfully achieve retention, we must train in small chunks. This means starting with the basics and eventually working toward the detail work. Along with this gradual method of training, the guidelines below will help our training sessions produce the type of retention you are looking for.
•Begin by explaining the reason or purpose for doing the particular duty you are going to train them on. The main concept should be explained, such as the "Top Down" concept discussed later in this section.
•When possible, train one on one. However, group training is permissible.
•Always provide a copy of the specific procedure to the employees and read through each step in the procedure. They should retain their copy.
•Make sure you have the proper equipment before you begin your training session.
•When training outside the classroom, choose an isolated area so that the new employee will not feel self-conscious.
•A minimum of 90% of all cleaning tasks should be demonstrated by the supervisor before the employee attempts them.
•Always conclude your training session with the employee signing their individualized training log for said duty.
•Have the employee demonstrate what they have learned while you watch. They will naturally be nervous, but you must be sure that they understand their work will be evaluated as part of their employment.
•By reading the steps before you demonstrate a portion of the cleaning task, the employee will make the connection between the written procedures and the work they are to perform. You should encourage the use of the written procedures to the employee, explaining that if they are thorough, eventually they will know them without looking.