Like the Tasks function, the Messaging system has been improved to allow users to send and receive messages to other users using the Service Optimizer Mobile App. Below is an example of the interaction between the Service Optimizer Mobile App and the Messaging system found in the Home Page:
The figure above is a messages view from ES Optimizer between Phil Lee and Limited User. Both the user (employee) and the Staff logged into ES Optimizer will see the message flow. Below is the same example in Service Optimizer Mobile App (Employee View):
